Member Alerts

November 15th Update: Online account statements now available. Paper statement processing is underway.

FirstOntario has resolved the issue that was causing delays for online e-statement access and paper account statement processing.

Online e-statement access for Members is now available and paper statement production is underway. Members who typically receive a paper statement should expect to receive one in the mail early next week.

We apologize for any inconvenience caused by this delay and we thank you for your patience.

Lime Ridge branch closed for renovations

The magic is about to happen as we begin the new Lime Ridge Mall location transformation.

The planned make-over will see the branch become a full-service location, offering FirstOntario’s full suite of products and services, including cash services. The newly renovated branch will also feature a staffed teller station where Members can receive in-branch service and support.

The branch will be closed for renovations as of Friday, November 3.

Our ATM and PAT machines, as well as the night deposit box, are accessible during the renovation and there will be no interruptions to these services.

Any appointments that need to be fulfilled or booked during the closure, will be facilitated in our Upper Sherman (486 Upper Sherman Avenue) and South Hamilton Square/Upper James (1550 Upper

James Street) branches. Staff will be available during regular branch hours at our temporary kiosk located in front of the Lime Ridge location, should our Members have any questions or concerns.

This renovation is expected to be completed in three weeks and the new branch is scheduled to be revealed in early December.

Thank you for your patience.

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Equifax cyber security incident update for Canadians

In sharing information about the cyber security breach and its impact to Canadians, Equifax Canada says it will be notifying impacted Canadians by mail to help protect their privacy.  This communication will outline steps they should take and will offer them free credit monitoring and identity theft protection for 12 months.

The company emphasizes that no Equifax representative will contact impacted Canadians by phone or email. Be on the alert as fraudsters may try to contact Canadians claiming to be Equifax in an attempt to access information.  Please do not provide personal information to anyone who may contact you by phone or email, claiming to be an Equifax representative.

While the investigation is ongoing and information may change, Equifax has said the incident involves potential access to the personal information of approximately 100,000 Canadians. The information that may have been breached includes name, address, Social Insurance Number and, in limited cases, credit card numbers.

Equifax recommends monitoring personal information and being extra vigilant when reviewing account statements and credit records, and reporting any irregular activity to your financial institutions and credit card companies.

For more information and ongoing updates about this cybersecurity incident visit Equifax Canada’s website

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